Refund policy

At Dalton, we value transparency and customer satisfaction. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Window

Customers may request a return or refund within 14 days of receiving their order. To initiate a return, please contact our support team:

  • Email: support@daltonco.shop
  • Subject: "Return / Refund – Order Number"

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition as received;
  • Include original packaging and tags (if applicable);
  • Be accompanied by proof of purchase or order number.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care or hygiene items (when applicable);
  • Customized or made-to-order products;
  • Gift cards;
  • Final sale items clearly marked as such.

4. How to Request a Return

  1. Email support@daltonco.shop with your order number and reason for return;
  2. Our team will reply with return instructions and the return address (if applicable);
  3. After shipping the item, please send us the tracking number.

5. Company Information

Dalton operates under:
Neves Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Note: This is the registered business address. The return address may differ and will be provided by our support team.

6. Return Shipping Costs

  • Change of mind: return shipping costs are the responsibility of the customer.
  • Defective, damaged, or incorrect items: Dalton will cover the return shipping or offer an appropriate solution after review.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Photos or videos of the product and packaging may be required.

8. Refunds

Once the returned item is received and inspected, we will notify you by email regarding approval or rejection.

  • Processing time: approved refunds are processed within 5 business days;
  • Refund method: refunds are issued to the original payment method;
  • Bank processing: it may take additional time for your bank or card issuer to post the refund.

9. Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Items returned with signs of use or missing accessories;
  • Returns that do not fully meet our eligibility conditions.

10. Exchanges

If you wish to exchange an item (size or variation, when available), please contact our support team. Exchanges are subject to product availability and return eligibility.

11. Order Cancellations

Orders can be canceled if they have not yet been processed or shipped. If the order has already been shipped, the return process must be followed after delivery.

12. Chargebacks & Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute. Our support team is committed to resolving issues quickly and fairly.

13. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@daltonco.shop